You can contact BRITA Customer Care by calling our Toll Free number 1800-2585-710 from 9am to 8pm all 7 days of the week or emailing us at Customercare.india@brita.net. 

BRITA Customer Care is not available on national holidays.

During peak hours if agents are not available to take your call, you will receive message from IVR that you are on hold and that all the agents are busy. You are requested to continue to be on the call until an agent becomes available. In addition, we will call back all the abandoned calls in case if the call disconnected

Consumer will hear an IVR message on those hours and BRITA Customer Care Representative will call back during working hours of the next working day.

If you are facing any technical difficulties in calling BRITA Customer Care, please email us via Customercare.india@brita.net

Currently we are available only in Bangalore. You can check our service network coverage by calling BRITA Customer Care 1800-2585-710 for any future updates.

Yes, our product experts are available to provide both Free Virtual Demonstration and In-Home Demonstration of our product.

BRITA Service Promise is offered only in selected cities.

The service team at BRITA is made up of BRITA Authorized Service Representatives who are extensively trained at their work. We take pride in having a team of qualified and skilled BRITA Authorized Service Representatives. Our BRITA Authroized Service Representatives will ensure attendance at the time given and agreed upon with relevant and immediate solutions.

Yes, all BRITA Mypure Max products are serviced and attended at the place of installation within the defined serviceable area. Be it a product query or a service request, it will be serviced at home, or the place of installation. You can refer to our website or call BRITA Customer Care on 1800-2585-710 for more details on service network coverage.

The complete installation process of your Water Purifier would take about 90-100 mins.

BRITA provides one of the best service response times. Within an hour of your call to BRITA Customer Care, our BRITA Authorized Service Representative will give you a call to fix an appointment for a service visit. You can be sure to get a visit from a qualified and trained BRITA Authorized Service Representative and assured of getting a solution for your service request within 24 hours. For more details, please contact BRITA Customer Care on 1800-2585-710.

Our BRITA Autorized Service Representatives provide Preventive Maintenance Service only on BRITA Mypure Max Water Purifiers on regular time intervals based on the offer provided on warranty or AMC. Please call BRITA Customer Care 1800-2585-710 to avail the Preventive Maintenance Service.

With over 50 years of expertise in Water Filtration, BRITA is a brand used by millions of satisfied and loyal customers across the globe. With the launch of BRITA Mypure Max range of Water Purifiers, BRITA brings its expertise now to India with BRITA Authorized Service Representatives, genuine spares parts and accessories, regular maintenance service with hygiene care, hassel free and peace of mind.

In order to serve you as often as you want, we have a dedicated team of professionally trained BRITA Authorized Service Representative across Bangalore who is just a call away from you.

• One Hour Response - Our representative will call you with one hour from the time of registration

• One Day Resolution - Our representative will resolve your query within 24hrs 

• One Year Warranty* - Our products are covered with one year warranty

• Every water purifier filter has a prescribed lifetime. By opting for this AMC plan, you can be certain that the filters will be checked from time to time and replaced when needed thereby ensuring pure and safe water always
• Prevent the growth of microbiological impurities through regular maintenance of the product
• Avoid technical problems due to non-regular replacement of filters and maintenance service

This plan covers free maintenance service, failure of all electrical and electronic parts, any break down service visit and one time free replacement of filters and RO Membrane. The benefits are:

• No cost of replacement of all filters including RO Membrane
• Protection for failure of electrical & electronic parts (excluding non-electrical, aesthetic and other plastic parts)
• Two preventive maintenance visits
• No cost service visit for breakdown
• BRITA authorized genuine spare parts to ensure optimum performance

Plastic Body Parts will not be covered under Max Premium Plan.

This plan covers free maintenance and free one time replacement of filters excluding RO Membrane. The benefits are:

• No cost of replacement of all filters excluding RO Membrane
• Two preventive maintenance visits
• BRITA authorized genuine spare parts to ensure optimum performance

• RO Membrane Replacement

• Electrical and Electronic Parts Replacement 

• Plastic Body Parts

• Filter Cleaning, Electric & Electronic Service

This plan covers the failure of all the electrical parts, electronic parts and any break down service visit. The benefits are:

• Protection for failure of electrical & electronic parts (excluding non-electrical, aesthetic and other plastic parts)
• No cost service visit for breakdown
• BRITA authorized genuine spare parts to ensure optimum performance

• All Filters Replacement

• RO Membrane Replacement

• Preventive Maintenance Visit 

• Plastic Body Parts

• Filter Cleaning & Filter Replacement

All BRITA Authorized Service Representatives will/have:

• Downloaded Aarogya Setu app on their mobile and have updated all their information

• Self check their temperature every day before starting the work 

• Use hand sanitizer and wear the foot cover, head cover, hand gloves and face mask before entering customer place and avoiding contact by touching face, mouth, nose and eyes

• Inform customer to download Aarogya Setu app and update the information in case of any family members are unwell and will attend once they become recovered

• Deliver zero contact service at customer’s place to keep customer and themself safe.

• Sanitize the entire tools in the toolkit before starting the work and clean the work area after completion of their work

• Not handover any physical documents and will share only digital version of leaflet, price list and rate card if requested by the customer

• Use only digital payment modes and will not collect any cash/cheque from the customer

 Please write to Customercare.india@brita.net to connect with our Service Director.

If you wish to unsubscribe from our e-mails, messages and calls, please contact our Customer Care 1800-2585-710 and provide the details for updating.

Call BRITA Customer Care on 1800-2585-710 and register the request. Our product expert will connect with you for placing an order.

If you are facing any trouble placing an order, please contact BRITA Customer Care on 1800-2585-710 or please contact us via email Customercare.india@brita.net

The orders received before 02:00 PM are processed and dispatched the same day. All orders received post 02:00 PM are processed and despatched the next working day.

You can check the estimated delivery time for the product by calling to BRITA Customer Care on 1800-2585-710 by providing your contact details. Please note that on special occasions, such as during holiday rush, large sale events, or other events outside our control, there may be a slight delay in the processing time. We value the trust you place in us, and we take every effort to process your order as quickly as possible.

You can easily cancel your order before the invoice is generated by calling BRITA Customer Care on 1800-2585-710.

Unfortunately, once your BRITA order is shipped it will go to the address provided at the time when the order was placed. If you cannot receive or pick up your order after three attempts, our delivery partner will return your order to us. After its return to us, the order will be cancelled on your old address and new order will be generated on the updated address for delivery. Kindly bear with us until we receive the return order from our delivery partner for cancellation.

Our delivery partners are committed to delivering the product within 2–3 working days from the date of order placement.

Our delivery partner will make three attempts to deliver a package. After three delivery attempts, our delivery partner will return your order to us and BRITA Customer Care Representative will contact you for your availability for delivery.

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience with BRITA is hassle-free and your satisfaction is important to us. In rare cases, there may be a slight delay in transit due to events beyond control of our logistic partners. We attempt to keep our customers informed of estimated delivery timelines in such cases.

If you do not receive your order by the delivery date, the package tracking details have not changed, and you have not received any email or message from us to inform you about a delay in the delivery of your package, please contact BRITA Customer Care on 1800-2585-710 and we will take steps to ensure that you receive your order soon. In case the shipment cannot be found, we will ship the missing product again.

If your order status or the package tracking details shows that the product has been delivered but you have not received it, please check whether anyone else may have received it, such as another person in your home or office. In some instances, delivery executives are not allowed to enter a building or office to deliver the product directly to you. Please check whether the reception desk at your office or the security gate at your building/colony/office may have received the delivery. If the order has not been delivered to your address, please contact BRITA Customer Care on 1800-2585-710 to get help on such issues.

Please refuse to accept if the package is damaged or accept after leaving specific remarks while signing for delivery (proof of delivery).

It is possible your order was split into multiple shipments based on product availability, quantity, weight or size. In case of a shipment being split based on product availability, the missing items will be shipped when they are in stock. Your shipment confirmation will include a list of all products included in your shipment.

If a product or an item has been mentioned in your shipment confirmation, but is missing from the shipment delivered to you, please contact our customer care 1800-2585-710 within 24 hours of delivery and we will check the status of your missing items.

Currently we accept returns of products only if our BRITA Authorized Service Representative certifies them as Dead on Arrival (‘DOA’). The process for initiating a return shall be as follows:

• If your order has any performance issues, please contact BRITA Customer Care and inform about the issue. The Service representative shall contact you and analyse the product. BRITA Authorized Service Representative has certified once the product as DOA (at his discretion) and he will share you the DOA certificate by Email and he will direct you to return the device to us. 

• You to arrange for pickup of the product by calling our BRITA Customer Care will initiate a request. Before accepting a return our logistics partner will ask you to share a copy/image of the DOA Certificate.

Our Water Purifiers come with a standard warranty of one year with certain warranty Terms & Conditions. You can find these details in the product manual for better understanding. For more details, please contact BRITA Customer Care on 1800-2585-710.

Warranty is applicable only if your input water has a hardness level less than 500 and TDS up to 2000 for Mypure Max 5S/5 and TDS up to 3000 for Mypure Max 6S/6 & 7S/7.

TDS hardness warranty for RO Membrane:

• Less than 2000 ppm Less than 500 ppm Mypure Max 5S/5  (1 Year)

• Less than 3000 ppm Less than 500 ppm Mypure Max 6S/6 & 7S/7 (1 Year)

Please contact BRITA Customer Care on 1800-2585-710 for more details

If the warranty on your product has expired, BRITA will repair it and replace failed components, at a calculated cost. Your warranty period may be over, but BRITA services are not. Please contact BRITA Customer Care on 1800-2585-710 for more details.

Parts other than plastic components are covered under the warranty and they should not be subjected to misuse. Please read the product manual for complete warranty details.

Consumables like, Pre Filter, Sediment Filter, Carbon Filters, Anti-Scalant, RO Membrane, Mineralizer and plastic parts are not part of the standard warranty if it is consumed unless and until specifically mentioned in communication or offered at the time of purchase by BRITA. Please read the product user manual for more warranty details.

Yes, BRITA India provides AMC on its products and Extended Warranty called Max Service Extended Warranty Plan from time-to-time. For more information, please contact BRITA Customer Care on 1800-2585-710.

After the completion of the standard warranty period, BRITA offers AMC plans to protect your product against certain mechanical and technical problems. BRITA Authorized Service Representative will provide periodical product check visits for your product. This contract ensures continuous product performance through regular product check visits, which ensure protection for longer periods.

BRITA Authorized Service Representative will call you to inform you about an AMC. You can feel free to call BRITA Customer Care 1800-2585-710 for the product AMC and BRITA Authorized Service Representative will visit you to help choose a plan to fit your requirements. All charges are payable by credit/debit card/online in favour of the company in advance. You will receive the invoice for the exact amount you have paid for contract from the company or from a BRITA Authorized Service Representative.

There are three different types of plans are available for Mypure Max products 

1. Max Premium

2. Max Essential               

3. Max Base

BRITA Water Purifiers need certain consumables to be replaced periodically to ensure optimum delivery of pure water. Parts like Pre Filter, Sediment Filter, Carbon Filters, Anti-Scalant, RO Membrane, and Mineralizer require periodic change depending upon usage and water quality. For more details, please refer to the product user manual.

For Mypure Max 7S App installation, please call to our customer care 1800-2585-710 and register the request, our BRITA Authorized Service Representative will visit and will install Mypure Max 7S App.

We only use company-approved parts, which is certified by our quality team because you have every right to expect the best.

Consumable charges are payable by credit/debit card/online in favour of the company. You will receive the invoice for the exact amount you have paid for consumables from the company or from a BRITA Authorized Service Representative. Please contact our Customer Care1800-2585-710 for more details.